Voice over IP (VoIP)
VoIP has been around for a while now and it can save you quite a bit versus purchasing a new phone system. If you already have a broadband connection (Internet) you can split off some of that bandwidth and dedicate it to your phones. Since a phone line only requires about 54 kbs its impact on your Internet connection will be negligible for almost all small office. Changes and additions, moves and deletions can be handled through a Web interface.
From the beginning you have to realize that VOIP will not precisely replicate your POTS (Plain Old Telephone Service) from the local phone company. Say what you want, but traditional Central Office lines always give you great sound and solid reliability. For an office with one or two phones, VOIP is not the answer. In addition, if your web connection drops (and it will) you also lose phones. This means that you need a failover system that routes your phones automatically to a cell phone or voice mailbox.
Building it Right
It really begins with the infrastructure design:
- Does VOIP make sense?
- Is there a solid business case for making the change?
- Have you tried VOIP at different locations with different suppliers and are the differences between Central Office lines acceptable?
- What are your growth projections? Are they sufficiet to justify the investment in time, energy and money?
And that is just the beginning.
If you would like to learn more about VOIP, contact us today.